If you are studying for the Service Cloud exam, make sure you know the differences between the functionality in the Lightning Experience Console Apps and in the Classic Console for Service. Both apps provide a user with the ability to work with multiple records in tabs, but there are still significant differences in functionality between […]
Get ready for the Salesforce Platform App Builder Certification with the latest video on our Youtube channel. View a 30 minute excerpt from our newest course, Platform App Builder: Rapid Exam Prep.
Hello Salesforce Afficionados. If you are preparing to take the Service Cloud Consultant Certification, you should always review recent release notes to familiarize yourself with new features. To help you out, here are a few highlights for Service Cloud from the recent Spring ’18 release. This release includes 49 changes specifically within Service Cloud. Service Cloud Essentials is […]
Salesforce announced last year that they would be retiring Force.com credentials in favor of the new Platform App Builder and Platform Developer 1 certifications. As part of that retirement process, anyone holding Force.com certifications needs to convert them over to App Builder or Platform Developer certifications. After April 6, 2018, anyone who has not taken […]
The Platform App Builder certification tests your knowledge of basic Salesforce configuration techniques used to build custom platform applications. It also tests you on some fundamentals of the Salesforce platform, such as Workflow Rules, Profiles, Roles, Sharing and Field Types. While you aren’t expected to write any Apex or Visualforce for this certification, you do […]