Service Cloud Consultant
Two-day hands-on course teaches you the basics of Salesforce Service Cloud.
ABOUT OUR SERVICE CLOUD COURSE
Salesforce Service Cloud Training:
CUSTOM TAILORED TO SUIT YOUR NEEDS.
This two-day hands-on course teaches you the basics of configuring and managing Salesforce Service Cloud.
Service Cloud Consultant
- Service operations and industry concepts
- Concepts of Knowledge Centered Support (KCS)
- Service Metrics and KPI’s
Concepts of Solution Design and Implementation
- Useful AppExchange packages and third party integrations
- Practice Exams and advice for the Service Cloud Consultant Certification Exam
Setup and Configuration of
- Case Management and associated workflow
- Knowledge Management with Salesforce Knowledge Lightning
- Lightning Console for Service and Classic Console for Service
- Omnichannel skills-based routing
- Web-to-case and Email-to-case
- Live Agent Web Chat
- Milestones and
- Entitlements and Business Hours
- Service Contracts
- Work Orders
- Service Dashboards and Reports
REQUEST TRAINING
Hire us to train your team. We’ll develop a customized training package the suits your company’s needs.
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COURSE FORMATS
Classroom
In person with the instructor at one of our classroom facilities in Atlanta, GA or Clearwater, FL. The five-day classroom format runs Monday through Friday 9am – 5:30pm local time.
Virtual
Attend live from anywhere via Webex. The five-day virtual format runs Monday through Friday 9am – 5:30pm Eastern Time [GMT -5].
YOUR COURSE INSTRUCTOR
BOBBY BUNTIN
FoundeR, Instructor
I am a Customer Service Operations consultant with more than 14 years experience implementing customer contact center software with one of the largest consulting firms in the world. I am an expert in Salesforce, ServiceMax, and Knowledge Centered Support. I have architected and implemented some of the most complex Salesforce implementations globally for companies in the Fortune 50. I have guided more than 9,000 people through Salesforce certifications, and I have trained thousands of end users on Salesforce.
As a strategic Salesforce consulting partner, for several years I helped to write and review new questions for Salesforce certification exams.
CONTACT US, WE'D LOVE TO TALK.
Have questions? Interested in scheduling an instructor led training course for your company? Just want to say hello? No problem, send us a message and we’ll get back to you! We are typically able to respond within 24 hours!
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