Service Cloud Consultant 

Two-day hands-on course teaches you the basics of Salesforce Service Cloud.

ABOUT OUR SERVICE CLOUD COURSE

Salesforce Service Cloud Training:

CUSTOM TAILORED TO SUIT YOUR NEEDS.

This two-day hands-on course teaches you the basics of configuring and managing Salesforce Service Cloud.

Service Cloud Consultant

  • Service operations and industry concepts
  • Concepts of Knowledge Centered Support (KCS)
  • Service Metrics and KPI’s

Concepts of Solution Design and Implementation

  • Useful AppExchange packages and third party integrations
  • Practice Exams and advice for the Service Cloud Consultant Certification Exam

Setup and Configuration of

  • Case Management and associated workflow
  • Knowledge Management with Salesforce Knowledge Lightning
  • Lightning Console for Service and Classic Console for Service
  • Omnichannel skills-based routing
  • Web-to-case and Email-to-case
  • Live Agent Web Chat
  • Milestones and
  • Entitlements and Business Hours
  • Service Contracts
  • Work Orders
  • Service Dashboards and Reports

REQUEST TRAINING

Hire us to train your team. We’ll develop a customized training package the suits your company’s needs.


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COURSE FORMATS

Classroom

In person with the instructor at one of our classroom facilities in Atlanta, GA or Clearwater, FL. The five-day classroom format runs Monday through Friday 9am – 5:30pm local time.

Virtual

Attend live from anywhere via Webex. The five-day virtual format runs Monday through Friday 9am – 5:30pm Eastern Time [GMT -5].

YOUR COURSE INSTRUCTOR

BOBBY BUNTIN

FoundeR, Instructor

I am a Customer Service Operations consultant with more than 14 years experience implementing customer contact center software with one of the largest consulting firms in the world. I am an expert in Salesforce, ServiceMax, and Knowledge Centered Support. I have architected and implemented some of the most complex Salesforce implementations globally for companies in the Fortune 50. I have guided more than 9,000 people through Salesforce certifications, and I have trained thousands of end users on Salesforce.

As a strategic Salesforce consulting partner, for several years I helped to write and review new questions for Salesforce certification exams.

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CONTACT US, WE'D LOVE TO TALK.

Have questions? Interested in scheduling an instructor led training course for your company? Just want to say hello? No problem, send us a message and we’ll get back to you! We are typically able to respond within 24 hours!


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