I am a Customer Service Operations consultant with more than 13 years experience implementing customer contact center software with one of the largest consulting firms in the world. I am an expert in Salesforce, ServiceMax, and Knowledge Centered Support. I have architected and implemented some of the most complex Salesforce implementations globally for companies in the Fortune 50. I have guided more than 2,000 consultants through Salesforce certifications, and I have trained thousands of end users on Salesforce.
As a strategic Salesforce consulting partner, for several years I helped to write and review new questions for Salesforce certification exams.
I am a 6x Certified Salesforce Implementation Consultant with 2 years of client facing experience. I have implemented Salesforce for both Enterprise and SMB clients across many industries. In addition to my Sales Cloud expertise, I have completed Service Cloud, Community Cloud, Marketing Cloud, and Pardot implementations. My goal is to help others realize the power of the Salesforce platform while making learning both engaging and fun.
Freelance, Part Time or Full Time
Seeking experienced Salesforce professionals interested in creating new courses. If you have a passion for teaching and video production, get in touch.